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SkillCon Implementation Support
SkillCon Interface Development/Integration in Existing Systems
Extensive User Support

SkillCon Implementation Support

A software solution alone will rarely solve your problems and meet your requirements. When introducing new IT systems, it is important to implement them cleanly in the organization, from both a technical and organizational point of view. Needless to say, this also goes for SkillCon.
Workshops and procedural models, specially created by us and tailored to practice, are designed to help you here. Take advantage of our experience when implementing SkillCon.
Numerous technical and organizational implementations of our system in a range of industries and environments give us the expertise to support you here. Frequent topics include:

• Interfaces to other systems
  • Connection to HR systems
  • Connection to learning management systems
  • Connection to ERP systems – for example to check employee qualifications before the creation/placement of orders
• Detailed processes and the creation, definition, and documentation of responsibilities
• Validation and qualification of IT systems
• Individual training concepts for different employee groups (role-based)
• Possible future expansion stages within the D-Philosophy

SkillCon Interface Development/Integration in Existing Systems

Nowadays, practically every system needs to be connected to other systems. We have also developed a number of "connectors" for a variety of systems. We can offer a range of solutions in this area depending on your concrete requirements and systems. We can also support you in the validation of interfaces – this is a key requirement, particularly in the regulated industry. However, it should also be given high priority in other sectors, as interfaces usually have a significant impact on work processes. We are also happy to support you in the connection of existing systems. Typical systems to which interfaces are created:

• HR systems
• ERP systems
• SOP management/quality systems
• Learning management systems
• Document management systems
• MS Active Directory synchronization tools
• Vacation planning
• Outlook calendar

We are of course also available to help with a one-time import of existing digital data (MS Excel, MS Access, Lexware and so on). You would rather develop your interfaces yourself? Or have them implemented by other partners? Not a problem! SkillCon's open architecture makes it possible. Use our SkillCon web services to implement your own interfaces or even your own functionality.

Extensive User Support

Naturally, we offer extensive support for our product lines – we won't leave you in the lurch! In addition to our support portals including ticket system, knowledge database, and FAQs, we also offer hotline support. As a result, you can contact us at any time via a number of channels and we can support you in all matters. We also use a number of remote maintenance systems that enable us to provide assistance remotely. Remote access is also used to hold online training courses, for example.